Thank you for Shopping with Diosa Divina !
If you have any problem with the item/s you purchase , we are here to help. Please kindly follow our procedures regarding Return / Exchange items or Refund terms.
1. ELIGIBLE FOR RETURN/ EXCHANGE / REFUND
- If item/s are defective or damage when you receive them.
- If you receive a different size, color or item/s name as mention in your order details. ( For Ex, if you order size S and you receive size M )
- If you have not receive the item/s within 60 Days from your purchase date.
2. RETURN / REFUND TERMS
- If you are eligible for return / refund as mention in ( Case 1 ) , Please contact our customer service firstname.lastname@example.org within 7 days after you received package
- Items have to be send back within 10 days after you receive our customer service return confirmation.
- Items have to be in the Original packaging
- Items Tags should not be removed
- Provide us with the tracking number for the Return items. ( Return Shipping cost will be at Your own cost )
- Amount will be refunded to your original payment Preference ( ex. If you pay with credit card , will be refund to your credit card )
- Refund will be process once the item/s arrived to the sender / store address.
*Kindly note that once you've purchased item/s, your order could not be cancel for refund unless it's eligible as mention in ( case 1 ). As buying in our Store means agreeing with Diosa Divina policies that have been set. Please kindly read our policies before confirming you order.
For further information please kindly contact us, we'll be happy to assist you regarding your Return and Exchange Products.