FAQ's

WHAT PAYMENT METHOD DO YOU ACCEPT ? 

We only accept a secure payment method such Credit Card and Paypal payment. For credit card payment , we accept Visa, Mastercard, American Express, and JCB. Please note that all cards issued by local banks which do not carry one of the logos above will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

HOW TO APPLY THE COUPON CODE ?

Congrats on your coupon code! When entering into checkout, you need to enter the code exactly as it is given to you, without any spaces. You can type or copy and paste the code exactly as it appears into the “coupon code” box on the checkout page -- click apply and your new total should appear!

HOW MUCH IS SHIPPING COST & DO YOU SHIP WORLDWIDE ?

We do ship worldwide and we offer FREE shipping for ALL Orders.

WHEN WILL MY ORDER SHIP AND HOW LONG IS SHIPPING TIME  ?

International times vary and can it could time 5 - 21 business days depending on shipping location and vendor.  

Orders could take 2 - 4 days to after placing the order before shipping out, please note that shipping company are closed on weekends. For Orders made on the weekend we will process the shipping on the next Business Days. 

Kindly be patient on your orders, don't hesitate to send us a message. If you feel like you've been waiting for too long you can always contact us to info@diosa-divina.com

WHAT CARRIERS DO YOU USE TO SHIP THE ITEMS ?

We ship internationally through established cargo routes - once it arrived in your destination country the packages are delivered by your local postal carriers.

For instance ,  United States this will usually deliver by USPS and in Australia will usually deliver with AUSPost.

Thank you for your patience in regards to our shipping times. We are aware that the slow shipping is a part of our customer experience but it is a sacrifice we are willing to make in order to offer a vast diversity of products from craftspeople all around the world.

WHERE ARE MY ITEMS SHIPPING FROM ?

Our items are made by and shipped out directly by our various store location or warehouse depends on which country we are shipping to. We also have some Sourcing apparel and accessories that allows us to curate a wide reaching and varied collection of items to follow the seasonal trends updates.  

WILL I GET A TRACKING NUMBER?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if there's an error on the tracking number, no worries. Contact us to info@diosa-divina.com and our customer care will be glad to help you with providing the updates.

I HAVE NOT RECEIVE MY ORDER , WHAT SHOULD I DO?

If you have not received your order within the timeframe established for your country,  please check with your local delivery system to ensure the package was not mistakenly placed nearby (at a neighbor's house for example).

In the case that the product is not delivered, just shoot us an email and we'll check on its status for you! 

CAN I RETURN MY ITEMS ?

We offer returns for item/s that is defective or damaged during shipping, and if you receive a different size as the one you originally order. You might need to provide evidence for damage item/s and wrong size item/s for our documentation. 


Please feel free to contact us about returns at info@diosa-divina.com 

ONLY ONE OF MY ITEMS CAME IN THE PACKAGE?

The items in our collections can come from different store locations and warehouse. For some cases , it will be shipped in separate packages at no additional cost to you. Please do not worry,  some items could take longer time in the custom clearance process,  kindly give sometime to expect the other item/s arrive.  Do let us know if there is still something missing after waiting patiently a bit longer and we will look into it.

WHY WAS I CHARGED A DIFFERENT AMOUNT ON MY CARD...? (I'M NOT FROM THE USA.)

All prices are in United States Dollars. The difference in the amount will depend on the difference rates of your currencies. No worries, you're only charged based on the original price of the item/s price in USD currency. 

WHAT IF I STILL HAVEN'T RECEIVED MY ITEMS!?

Please send us an email at info@diosa-divina.com and we will handle it. 

We promise, if your package has been lost in shipping, we will send you another one for free or we will refund you 100%. Let's kindly resolve every issue between both sides in the best possible way.

Customer satisfaction is our Priority. We understand how it feels to be a customer and we'll do out best to make sure everything goes smoothly with your order. 

Thank you for shopping in Diosa Divina Store !